01
Submit a request
Tell us what you plan to ship and the service you need.
Vertex Ship™
Professional service, without the local limit.
Send eligible PCs or components to Vertex Systems for diagnostics, repairs, upgrades, or custom assembly—then follow a documented path back to your desk.
Vertex Ship™ requests require acceptance of the Vertex Systems Service Rules. Final shipping costs, work scope, and paid repairs require review and approval. No automatic labels, free shipping, or turnaround guarantees are implied.
How it works
02
Review and instructions
Vertex reviews your request before sending packing and work-order guidance.
03
Ship with confidence
Choose your carrier, use tracking and insurance, then follow status updates in Vertex Console.
Packaging guide
- Use a rigid box with at least two inches of cushioning on every side.
- Remove loose accessories and pack components separately in anti-static protection.
- Back up important files before shipping a complete system.
- Include the approved Work Order and attach the carrier label securely.
Insurance guidance
Use a declared value that reasonably reflects the equipment you are shipping, retain your shipment receipt, and select carrier tracking. Vertex will confirm intake details after your request is reviewed; carrier coverage terms remain with the selected carrier.
Do not ship until you have reviewed Vertex instructions for your request.
Shipping estimate
Official carrier tools
Costs depend on package size, weight, destination, and insurance value. Vertex does not calculate or invent shipping prices.
Shipment timeline
Every handoff has a record.
- Request Submitted
- Shipping Instructions Sent
- Package Shipped
- Package Received
- Inspection & Intake
- Repair / Build in Progress
- Testing
- Build Passport Updated
- Performance Snapshot Created
- Returned to Customer
- Delivered
Frequently shipped
Built for more than full systems.
- Entire desktop PCs
- Graphics cards
- Motherboards and CPUs
- Memory and storage
- Cooling components
- Multiple compatible components
Shipping FAQ
- Will Vertex send a label automatically?
- Not in this release. Submit a request first; Vertex confirms instructions after review.
- When do repairs begin?
- After inspection and customer approval for any paid scope of work.
- Can I send my original box?
- Yes, if it is sturdy and supplemented with appropriate outer-box protection.