Vertex intake

Service request

Start with what your system is doing. We will review the request before any work is scheduled.

Contact details

Full name *

Email address *

Phone number

Preferred contact method *

Founding-customer offer

Offer code

Enter VERTEXEARLY to request the founding-customer quote. Eligible repair, upgrade, or maintenance-service requests are reviewed manually before Vertex confirms price, scope, and availability.

Service and device

Service needed *

Device type *

Manufacturer

Model or system name

Operating system

When did this start?

What is happening?

Describe the issue *

Is the issue constant or intermittent? *

Recent hardware or software changes

Customer-supplied parts

Data concerns

Preferred appointment date

PhotosPhoto names are included with this request; we will ask for uploads if needed.

Additional notes

Approval first. No paid repair work will be performed without your approval after Vertex Systems reviews the diagnosis or recommended work.

Vertex Ship™

Use Vertex Ship™Ship your PC or components directly to Vertex Systems for professional diagnostics, repairs, upgrades, or custom assembly.

Shipping item type *

Estimated value for insurance *

Item description *

Original packaging? *

Need packing recommendations? *

Vertex Ship™ is a request and intake feature in this release. Vertex confirms shipping instructions, final shipping costs, work scope, and paid repairs only after review and approval.

Shipping Estimate

Use an official carrier calculator. Cost depends on package size, weight, destination, and insurance value.

UPS FedEx USPS

Every repair is verified by a trained technician using modern diagnostic tools, including AI-assisted analysis when it improves accuracy. Final recommendations are always reviewed by a human technician.

I have read and agree to the Vertex Systems Service Rules, including the seven-day drop-off and pickup policy, storage charges, customer-supplied parts policy, payment requirements, shipping responsibilities, and data-risk terms. Read the Service Rules.

By submitting, you are asking Vertex Systems to review your request. We will use your details only to follow up about this inquiry.