Vertex Systems
Effective date: July 16, 2026 · Rules version: 2026-07-16
These rules apply to all computers, components, accessories, and other property submitted to Vertex Systems for diagnostics, repair, cleaning, upgrades, assembly, or related services. By submitting a service request, scheduling an appointment, shipping equipment, or leaving property with Vertex Systems, the customer acknowledges and agrees to these rules.
Service timing
Customers may not drop off or arrange delivery of a PC or components more than seven calendar days before the confirmed service date unless Vertex Systems approves an exception in writing. Shipped equipment should be timed to arrive within the approved intake window. Equipment arriving excessively early may be refused, returned at the customer’s expense, or assessed an agreed storage charge.
After completion notice, customers have seven calendar days to collect their PC, components, and accessories, pay any outstanding balance, or complete return-shipping requirements. Beginning on Day 8, Vertex may charge a $10 per calendar day storage fee. Storage charges will not exceed $100 unless additional written notice is sent.
Equipment is not automatically considered abandoned after seven days. Vertex Systems will handle unclaimed property only through its written service agreement and applicable California law.
All drop-offs are by confirmed appointment unless Vertex Systems approves otherwise. Customers must provide their full name and contact information, an accurate description of the equipment and requested service, a list of included components and accessories, any passwords only when required for testing, and notice of existing damage, data concerns, or previous repair attempts. Vertex Systems documents condition and contents during intake.
Vertex Systems may install customer-supplied parts after checking basic compatibility and condition. Compatibility cannot be guaranteed until inspection. Vertex is not the manufacturer or seller of those parts; defective, counterfeit, damaged, incomplete, or incompatible parts may delay or prevent service. Warranty claims remain with the original retailer or manufacturer, and additional labor caused by such parts may require a revised quote.
Vertex Systems provides an estimate before performing paid repair work. No additional paid repair or replacement work is performed without customer authorization. If scope changes, service is paused while Vertex requests approval for a revised estimate. This reflects California’s written-estimate and authorization requirements for electronic repair services. Diagnostic fees may still apply if a customer declines a proposed repair, equipment cannot be repaired economically, a problem cannot be reproduced, an issue is caused by customer-supplied parts, or a customer does not respond after diagnosis.
Unless otherwise stated, diagnostic fees are due when a service request is accepted; customer-supplied build labor may require a deposit; Vertex-supplied parts must be paid for before ordering; and the remaining balance is due before pickup or return shipment. Equipment will not be released or shipped until the balance is paid. California law generally allows a repairer who lawfully possesses personal property to retain it for reasonable unpaid repair charges, but Vertex should still use a written agreement and follow applicable procedures.
Customers choosing Vertex Ship™ are responsible for secure packaging, sturdy boxes and adequate protective material, removing loose internal objects, following Vertex packing instructions, purchasing tracking and appropriate insurance, accurately declaring contents and estimated value, and paying inbound and return shipping unless otherwise stated. Vertex Systems is not responsible for damage caused by inadequate customer packaging or carrier mishandling before receipt. Visible shipping damage is photographed and reported during intake.
Before shipping a complete desktop PC, customers must follow the Vertex desktop-packing guide. Depending on the system, Vertex may instruct customers to remove and separately package graphics cards, heavy tower-style CPU coolers, tempered-glass panels, or loose accessories. Failure to follow provided packing instructions may increase the risk of damage and may affect whether Vertex can accept the shipment.
Customers should back up important data before service whenever possible. Vertex accesses personal files only when reasonably necessary for authorized service, avoids unrelated files and folders, does not copy or share customer data without authorization, and requests the minimum account access necessary for testing. Storage failure, malware, corruption, operating-system installation, and data transfer may still carry a risk of data loss. Standard repair service does not include professional data recovery unless expressly purchased.
Customers should create a temporary local account when possible rather than provide access to a primary personal account. Passwords provided are used only for authorized testing and should be changed after service. Vertex Systems will not request passwords for banking, email, social media, or unrelated online accounts.
Vertex Systems may stop service and refuse equipment that presents a physical safety hazard, severe battery damage, active liquid leakage, biohazard contamination, insect infestation, or illegal modifications or prohibited content encountered during necessary service access. When legally required, Vertex may preserve information or contact the proper authorities.
Completion dates are estimates, not guarantees. Delays may result from intermittent problems, customer response times, defective customer-supplied parts, replacement-part availability, shipping delays, or additional issues discovered during testing. Vertex communicates meaningful delays and does not perform newly discovered paid work without approval.
Vertex labor coverage applies only to the specific work performed and for the period stated on the invoice. It does not cover new or unrelated failures, manufacturer defects, customer damage or misuse, overclocking or unsupported modification, malware acquired after service, power surges, liquid damage, work performed by another person after Vertex service, or failure of customer-supplied parts. Manufacturer and retailer warranties remain separate from Vertex labor coverage.
Unless a replaced component must be returned for a warranty claim, customers may request its return. Parts not requested at pickup may be recycled after written customer authorization. Vertex Systems will not dispose of customer-owned components merely because the seven-day pickup period has passed.
Customers should provide at least 24 hours’ notice when canceling or rescheduling. Repeated missed appointments may require a nonrefundable booking deposit, prepayment before another appointment, or refusal of future bookings. Custom-ordered parts may be subject to restocking, shipping, or cancellation charges imposed by the supplier.
Vertex Systems may refuse or discontinue service when a repair would be unsafe, requested work is illegal or deceptive, equipment is contaminated or hazardous, a customer threatens, harasses, or abuses staff, required authorization or payment is not provided, or a customer asks Vertex to conceal known defects or misrepresent a system. Customers remain responsible for authorized diagnostic work and approved expenses already incurred.
Vertex Systems may use AI-assisted analysis, diagnostic software, benchmarks, and other modern tools to organize symptoms or support troubleshooting. AI does not make the final repair decision. Every diagnosis, recommendation, and completed service is reviewed and verified by a human technician.
Before submitting a build, repair, or Vertex Ship™ request—or continuing to checkout for a service—customers must affirmatively accept these Service Rules. Vertex records the rules version, acceptance date and time, available customer contact or account identifier, and related request or work-order reference when assigned. IP addresses are not fabricated client-side.
Review the rules before requesting service. Every intake and service checkout requires affirmative acceptance of this version.
This page presents Vertex Systems’ operational service rules and is not legal advice. The business owner should have qualified counsel review these rules before relying on them.